The offer and sale of products on our website ("yogaessential.com") are governed by these General Conditions of Sale.
The products purchased on yogaessential.com are sold directly by Yogaessential Srl ("Yogaessential"), with registered office in Italy, Corso Garibaldi, 77 – 20121 Milan (MI), Iscr. Reg. Imp MI - 1987280, Tax Code and VAT no. 07871950965 Share capital Euro 20,000 int. vers.
You can request any information from Yogaessential via our assistance services: firstname.lastname@example.org
1. OUR COMMERCIAL POLICY
1.1 -The Seller offers products for sale on yogaessential.com and carries out its e-commerce activity exclusively towards its end users who are "consumers".
1.2 - When we talk about "consumer" we refer to any natural person acting on yogaessential .com for purposes not related to your commercial, entrepreneurial or professional activity, if any. If you are not a "consumer", we invite you to refrain from entering into commercial transactions through yogaessential.com .
1.3 - In consideration of its commercial policy, the Seller reserves the right not to process orders from parties other than the "consumer" or in any case to orders that do not comply with its commercial policy.
1.4 - These General Conditions of Sale exclusively regulate the offer, forwarding and acceptance of purchase orders for products on yogaessential .com among users of yogaessential .com and the Seller.
1.5 - The General Conditions of Sale do not regulate the supply of services or the sale of products by parties other than the Seller who are present on yogaessential .com via links, banners or other hyperlinks. We advise you, before placing orders and purchasing products and services from parties other than the Seller, to check their conditions of sale, because the Seller is not responsible for the provision of services by third parties other than the Seller or for the conclusion of sales operations. e-commerce between users of yogaessential .com and third parties.
2. HOW TO CONCLUDE THE CONTRACT WITH YOGAESSENTIAL
2.1 - To conclude the purchase contract for one or more products on yogaessential .com, you will have to fill in the order form in electronic format and send it to the Seller, electronically, following the relevant instructions.
2.2 - The order form contains a reference to the General Conditions of Sale, and a summary of information on the essential characteristics of each product ordered and the relative price (including all applicable taxes or duties), the means of payment that you can use to purchase each product and the delivery methods of the purchased products, the shipping and delivery costs, a reference to the conditions for exercising your right of withdrawal and the methods and times for returning the purchased products.
2.3 - The contract is concluded when the Seller receives your order form electronically, after verifying the correctness of the data relating to your order.
2.4 - Before proceeding with the purchase of the products, by sending the order form, you will be asked to carefully read the General Conditions of Sale and the Information on the right of withdrawal, to print a copy using the print command and to memorize it or to reproduce a copy for your personal use.
2.5 - The order form will be archived in our database for the period of time necessary to process the orders and in any case within the terms of the law.
2.6 - Before proceeding with the transmission of the order form, you will also be asked to identify and correct any data entry errors.
2.7 - The language available to conclude the contract with the Seller is Italian.
2.8 - Once the contract is concluded, YOGAESSENTIAL will take charge of your purchase order.
2.9 - The Seller may not process your purchase orders that do not provide sufficient guarantees of solvency or that are incomplete or incorrect or in the event of unavailability of the products.
In these cases, we will inform you by email that the contract is not concluded and that the Seller has not processed your purchase order, specifying the reasons.
Where the products, presented on yogaessential. com, are no longer available or on sale at the time of your last access to the site or of sending the order form, it will be the Seller's responsibility to notify you promptly and in any case within thirty (30) days starting from the day following the one in which you have sent your order to the Seller, the possible unavailability of the ordered products. In case of forwarding the order form and paying the price, the Seller will refund the amount already paid by you.
2.10 - By electronically transmitting the order form, you unconditionally accept and undertake to observe, in relations with the Seller, these General Conditions of Sale. If you do not agree with some of the terms set out in the General Conditions of Sale, we invite you not to submit the order form for the purchase of products on yogaessential.com.
2.12 - Once the contract is concluded, the Seller will send you, by email, a receipt of the purchase order, containing a summary of the information already contained in the order form.
3. GUARANTEES AND INDICATION OF THE PRICES OF THE PRODUCTS
3.1 - On yogaessential .com only top quality products are offered for sale. These products are created or purchased directly by the Seller from carefully selected suppliers.
3.2 - The Seller does not sell used, irregular or lower quality products than the corresponding standards offered on the market. In the description of each product YOGAESSENTIAL will take care to specify the storage conditions of the garment presented if they differ from the standards offered on the market.
3.3 - The essential characteristics of the products are presented above yogaessential .com within each product sheet. The images and colors of the products offered for sale on yogaessential .com may, however, not correspond to the real ones due to the Internet browser and monitor used.
3.4 - Product prices may be subject to updates. Check the final sales price before submitting the relevant order form.
3.5 - All products are equipped with an identification tag. We ask you not to remove the tag from the products purchased, of which it constitutes an integral part.
3.6 - The Seller, in the event of exercising your right of withdrawal, has the right not to accept the return of products that do not have the relevant tag or that have been altered in their essential and qualitative characteristics or that have been damaged.
4.1 - To pay the price of the products and the related shipping and delivery costs you can follow one of the methods indicated in the order form.
4.2 - In case of payment by credit card, the financial information (for example, the credit/debit card number or its expiration date) will be forwarded, via encrypted protocol, to Banca Sella or other banks, which provide the related remote electronic payment services, without third parties being able to have access to them in any way. Furthermore, this information will never be used by the Seller except to complete the procedures relating to your purchase and to issue the relevant refunds in the event of any product returns, following exercise of your right of withdrawal, or if it becomes necessary. prevent or report to the police the commission of fraud on yogaessential.com . The price for the purchase of the products and the shipping and delivery costs, as indicated in the order form, will be charged to your current account at the time of shipment of the purchased products.
5. SHIPPING AND DELIVERY OF THE PRODUCTS
5.1 - To find out the specific shipping and delivery methods for the products, access the Shipping section within the Customer Service area. Please pay attention to what is reported in this section because the information contained therein forms an integral and substantial part of these General Conditions of Sale and, therefore, are considered to be fully known and accepted by you at the time of transmission of the order form.
5.2 - Standard shipping costs under 1kg in weight are €5.99 with TNT (5 working days), and €9.99 (24/48h) with DHL. Shipments are free for orders exceeding €150.00 *with the exception of cork blocks, in this case the costs will be calculated according to the weight.
6. CUSTOMER SUPPORT
6.1 - You can request any information through our assistance services: via email writing to email@example.com
7. right of withdrawal
7.1 - You have the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within fifteen (15) working days, starting from the day of receipt of the products purchased on yogaessential.com . However, it is not possible to change the chosen item with another.
7.2 - To withdraw from the contract you must contact us at the following address firstname.lastname@example.org.
7.3 - In this case, you will have to return the products to the Seller by handing them over to the courier for shipping within fifteen (15) working days from when you received the products.
7.4 - The only costs you will be responsible for are those for returning the purchased products.
7.5 - If you decide to use the DHL shipping company, you will not have to pay the costs yourself for returning the purchased products. Payment of the costs of returning the purchased products will be made, on your behalf, directly by the Seller, who will therefore free you from any payment obligation towards the shipper. In order to pay for the return, the Seller will withhold from the refund a lump sum equal to the cost previously incurred for the shipping and delivery of the purchased products to your home.
7.6 - If you decide to use a shipping company other than the one indicated by the Seller, you will instead have to pay the costs yourself for returning the purchased products. In this case, the cost previously incurred for delivery of the purchased products to your home will also be refunded, however, you will remain responsible for any liability in the event of loss or damage to the products during transport.
7.7 - The Right of Withdrawal - in addition to compliance with the terms and methods described in the previous points 7.1, 7.2, 7.3 and 7.4 - is considered exercised correctly if the following conditions are also fully respected:
1. the withdrawal message must be sent to the address: email@example.com to the Seller within fifteen (15) working days of receipt of the products;
2. the products must not have been used, worn, washed or damaged;
3. the identification tag must still be attached to the products, it constitutes an integral part of the goods;
4. the products must be returned in their original packaging (in the case of audio CDs, books, design objects, designer toys and adult games, the packaging must be sealed as originally; if you want to return a kit, you must return all the items that compose it);
5. the returned products must be sent to the Seller in a single shipment. The Seller, in fact, reserves the right not to accept items from the same order, returned and shipped at different times;
6. the returned products must be delivered to the courier within fifteen (15) working days from the date on which you received the products.
7.8 - If the Right of Withdrawal is exercised following the methods and terms indicated in this paragraph 7, the Seller will reimburse any sums already collected for the purchase of the products according to the methods and terms established.
7.9 - The sums will be refunded to you as quickly as possible and, in any case, within thirty (30) days from the date on which the Seller became aware of the exercise of your right of withdrawal, we will activate the reimbursement procedures, a once the correct execution of the terms and conditions indicated above has been verified, as indicated in paragraph 8.
7.10 - If the methods and terms for exercising your right of withdrawal are not respected, as specified in this paragraph, you will not be entitled to a refund of the sums already paid to the Seller; however, you will be able to regain, at your expense, the products in the condition in which they were returned to the Seller. Otherwise, the Seller may retain the products, in addition to the sums already paid for their purchase.
8. REFUND TIMES AND METHODS
8.1 - After returning the products, the Seller carries out the necessary checks relating to their conformity with the conditions and terms indicated in paragraph 7. In the event that the checks are concluded positively, the Seller will send you, via e-mail, the relevant confirmation of acceptance of the returned products.
8.2 - Whatever payment method you use, the refund is activated by the Seller as quickly as possible and in any case within thirty (30) days from the date on which the Seller became aware of the exercise of your right of withdrawal after verifying the correct execution of your right of withdrawal and acceptance of the returned products.
8.3 - If there is no correspondence between the recipient of the products indicated in the order form and the person who paid the sums due for their purchase, the reimbursement of the sums, in the event of exercise of the right of withdrawal, will be carried out by the Seller, in any case, towards the person who made the payment.
8.4 - The value date of the credit is the same as the debit; consequently you will not suffer any loss in terms of bank interest.
8.5 - The Seller indicates which shipping company to use for returning the products (DHL).
8.6 - If you decide to use a shipping company other than the one indicated by the Seller to return the products, you will be responsible for the shipping costs, including liability in the event of loss or damage to the products.
9.2 - Please also read, if you have not already done so, our General Conditions of Use because they contain important information on how we process the personal data of our users and on the security systems adopted.
10. APPLICABLE LAW AND DISPUTE RESOLUTION
10.1 - The General Conditions of Sale are governed by Italian law and in particular by legislative decree 6 September 2005 n. 206, on the consumer code, with specific reference to the legislation on distance contracts and the legislative decree of 9 April 2003 n. 70 on certain aspects concerning electronic commerce.
10.2 - In the event of disputes between the Seller and each end user, arising from the General Conditions of Sale, the Seller guarantees, as of now, full adhesion and acceptance of the RisolviOnline conciliation service. RisolviOnline is an independent and institutional service, provided by the Arbitration Chamber of the Milan Chamber of Commerce, which allows you to reach a satisfactory agreement, with the help of a neutral and competent conciliator, in a friendly and safe way, on the Internet. For more information on the RisolviOnline regulation.
11. MODIFICATION AND UPDATE
11.1 - The General Conditions of Sale are modified from time to time also in consideration of any regulatory changes. The new General Conditions of Sale will be effective from the date of publication on yogaessential.com.